Senior Functional Analyst BSS

Location: Mechelen, België
Date Posted: 10-12-2018

Senior Functional Analyst BSS
Job description
  • Working in a team of functional and technical analysts handling projects on the BSS S&CS systems within the company environment.
  • Functional scope includes:
    • Customer management
    • Appointments & ticketing
    • Communications
    • Credit check
    • Fraud management
  • Contact center
    • Call routing
    • IVR
  • Product management
    • Product holding
    • Best offer
  • Order management
    • Order intake
    • Order confirmation
    • OMS & troubleshooting
  • Cooperation with other teams to realize projects End-to-End
    • Online team - Customer facing web applications & apps
    • BSS Rating & Billing team: pre-billing, post-billing, realtime rating for mobile and fixed
    • OSS team: technical order management & provisioning

Expertise required
  • Strong background in requirements gathering, functional analysis and solution design
  • Experience in model driven analysis using UML or BPMN
  • Used to working in a complex system landscape with integration points to external systems
  • Experience in reviewing of technical project documentation
  • Knowledge of O2B process and customer care in a telecom environment is a plus
  • Knowledge of Pega or Netcracker is a plus
  • Technical background is a plus

Soft skills required
  • Result driven, can-do attitude
  • Analytical skills, abstract thinker
  • Good communicator, good listener
  • Team player, collaborative spirit
  • Working in an organized way, producing well-structured analysis deliverables
  • Taking ownership, able to drive project solutioning

Language requirement
  • Fluent spoken and written English is a must
  • NL or FR is a plus
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