We are seeking a Senior CRM Sales Analyst to join our dynamic team and drive continuous improvements in our CRM processes. In this role, you will collaborate closely with our sales teams to understand business needs, design tailored solutions on our CRM platform and ensure successful implementation. You will play a key role in optimizing our customer relationship management tools and aligning them with the company’s strategic objectives.
Primary Tasks and Responsibilities
- Translate the business' needs into functional analysis (user story) applicable to generate the necessary solutions within applicable domain(s) and document as necessary.
- Coordination and implementation of the software solution: Microsoft Dynamics Sales
- Study and discuss the functional analysis with the N+1 and report on the progress respectively.
- Define the functional specification of the solution in collaboration with the architecture team.
- Assist the architecture team and software engineers during the implementation stage of the product.
- Test the solution in the integrated environment following the Agile method, and/or assist the customer in doing so.
- Assist/support the process of release management
- Report potential issues to the functional analysts proposing the optimal solution for the achievement of the best results.
- Evaluate the impact of potential changes on the software modules and report any potential problems
- Report and share the lessons learned and continue own development through self-learning/information sessions held.
Secondary Tasks and responsibilities
- Quality assurance & impact analysis
- Test the final solution as proposed to the end users
- Documentation and reporting
- Put in practice the improvement actions and good practices of software development
- Provide advice and expertise
- Software solutions implementation & support
- Creation of manuals
Qualifications and Experience
At least 5 years of experience as a CRM Analyst, with expertise in tools like Microsoft Dynamics CE or Salesforce.
Proven experience managing CRM Sales projects in complex environments.
Strong understanding of sales processes and CRM integrations.
Technical Skills
Proficiency in CRM configurations (e.g., entity creation, workflows, dashboards).
Familiarity with integrations with third-party systems (e.g., APIs, ETL).
Knowledge of Agile/Scrum methodologies.
Soft Skills
Excellent communication and facilitation skills.
Analytical mindset with a solution-driven approach.
Ability to manage multiple projects in a fast-paced environment.
Non-Technical profile requirements
- Accepts personal responsibility for client satisfaction
- Strong analytical skills
- Strong communicational skills
- Ability to identify and implement process and/or application improvements - helicopter view
- Strong problem-solving skills
- Must be able to work on multiple simultaneous tasks with limited supervision
- Quick learner, motivated self-starter
- Excellent customer service, interpersonal, communication and team collaboration skills
- Team player
- 2 days on site required
Language proficiencies:
- ENG Mandatory
- FR or NL