Our mission is to support our customers’ daily work with efficient, effective, risk and security embedded processes, that are easy to use and to comply to.
Changes within the company, the external environment and the security landscape, require that we review and adjust our processes on a regular basis. The IT Process Office supports the IT organisation in the design, execution and continuous improvement of the processes in order to improve their performance and security.
We are looking for an experienced colleague to join us and strengthen our team.
As a senior Process Manager, you have over 5 years of experience in describing, optimizing and documenting the business processes :
- You work closely with the Product owner and fulfil the bridging function between ICT and business;
- You actively contribute to build new features that are decided, and implement them project based;
- You draw the process flows and request and follow up on adjustments;
- You provide clear and up-to-date documentation, mostly via Jira and Confluence;
- You coordinate the content with the interfaces (including risk functions).
What do we expect from you:
• Manage the processes end-to-end
• Define the process roadmap (desired state)
• Design, document and maintain the processes (in line with audit/regulatory/COBIT guidance);
• Define process measurements to ensure process quality, efficiency and effectiveness;
• Analyse the processes and make suggestions on process improvements and process redesign;
• Support the implementation of the improvements.
• Cooperate with different stakeholders in defining the expected process maturity.
• Accompany process (maturity) investigations/ triggered by audits/risk functions/regulators.
Your profile:
• 5+ year of IT process management experience
• Strong conceptual/analytical skills - being able to translate process requirements and concepts into solutions.
• Change agent - Flexible, able to cope with change
• Pragmatic attitude
• Solution oriented and able to think outside of box
• Diplomatic and able to reconcile differences in opinion
• Convincing communication and diplomacy. Able to present, discuss and defend process related topics to any level (staff member, (senior) general manager, risk officer, auditor, …).
• Open for international cooperation (fluent English communication).
• Plus: Having knowledge on IT infrastructure, technology and processes, experience in ITIL, COBIT, ServiceNow, QlikSense, Project management skills