We are looking for a Senior Business Analyst to join the Commercial Acceleration & Transformation team. This role is central to shaping and translating business processes and customer needs into digital solutions, contributing to a strategic transformation program (Atlas) that impacts the entire B2B commercial landscape.
Responsibilities:
Translate business strategy into digital capabilities and functional/non-functional requirements
Map impacts across services, processes, systems, tools, and customer experience
Collaborate closely with stakeholders from sales and other commercial tribes
Support and coach fellow business analysts to ensure efficient teamwork
Co-create a workable backlog with the Product Owner and Scrum Coach
Maintain proactive communication and stakeholder engagement
Deliver well-documented, actionable analyses to support decision-making
Act as a change agent, guiding business stakeholders through new ways of working
Requirements & Qualifications:
5 to 10 years of relevant experience as a Business Analyst or in a similar role
Strong analytical and problem-solving skills
Experience in commercial environments and large-scale transformations (e.g., ERP, Salesforce)
Familiarity with agile methodologies and working in cross-functional teams
Experience working with external delivery partners
Ability to challenge stakeholders constructively and manage trade-offs
Strong communication and stakeholder management skills
Fluent in English; Dutch is a strong asset
Must have skills:
Business requirement analysis and documentation
Transformation and change management experience
Stakeholder engagement under pressure
Agile project delivery
Coaching and team collaboration
Nice to have skills:
Dutch language proficiency
Salesforce implementation experience
Telecom industry background
Experience with business adoption and delivery practices
Familiarity with greenfield setups and out-of-the-box solutioning