About the Role Do you want to be a part of a strategic initiative to modernize IT asset management, which is one of the top prio projects within IT BE? Do you want to contribute to building the solution that enhances transparency, auditability, and operational efficiency. Do you want to work in a collaborative environment and get to know all IT departments? If this caught your interest, keep on reading further. We are part of Cyber and IT Risk Management directorate (IRM) within IT Belgium. Mission of our IT Process office is to support our customers’ daily work with efficient, effective, risk and security embedded processes, that are easy to use and to comply to. Our team supports the IT organisation in the design, execution and continuous improvement of the processes in order to improve their performance and security.
Currently we are seeking a driven Business Analyst / Functional Analyst to enrich our IT Asset Management capabilities. You'll be at the forefront of transforming IT processes through innovative solutions. You'll analyze requirements, identify gaps and improvements and collaborate with cross-functional teams to develop solutions that meet the needs within our architectural standards.
You will work closely with stakeholders from different parts of the organization (system architects, SAP team, ServiceNow team), process managers and others to optimize our data model, streamline and automate workflows, and enhance process maturity.
Key Responsibilities
Contribute to continuous improvement initiatives within the IT Process Office.
Proactively create cost-effective IT solutions in an agile manner. Support problem solving initiatives, with focus on sound end-to-end processes
Coordinate with IT Process Managers to ensure integration and standardization across related processes (e.g., incident, change, request management).
Gather and validate requirements from stakeholders across IT, business domains and regulators and translate those into the working solutions.
Perform root cause analyses and formulate remedials in case of issues
Support testing and validation of new features and process changes. Contribute to change management activities.
Document processes and configurations clearly and maintain traceability of decisions and actions.
Together with System architect analyze and optimize the IT asset management data model, ensuring alignment with different requirements.
Support epics where process aspects are important
Tools & Technologies
JIRA, Confluence, Office 365: For collaboration and documentation.
Visio: For process documentation
Nice to have:
ServiceNow: Core platform for asset and configuration management, integrated with multiple systems.
TRAcIT: Supporting tools for governance and compliance.
Your Profile
Experience as a Business Analyst or Functional Analyst
Strong analytical skills, critical thinking with a proactive, solution-oriented approach.
You are a dynamic, proactive and result-driven colleague
Excellent communication skills in Dutch and English.
You can quickly familiarize yourself with new content and you are eager to learn
You have the ability to translate complex messages in a clear simple way
You are a team player
Interested in IT processes (knowledge of SDLC and asset lifecycle management is a plus but not a must).
Experience with data quality measurement and in process improvement is a plus but not a must