We are seeking a skilled consultant to manage and strengthen relationships between the company and its ecosystem consisting of subsidiaries joint ventures to ensure smooth service delivery. The consultant will act as a strategic liaison between internal teams and affiliated entities, aligning service expectations and operational needs. The role includes defining and implementing a partner intake model for both project-based and business-as-usual services, building tactical relationships, and supporting the development of governance frameworks that facilitate transparent communication and continuous improvement.
Responsibilities:
Manage and strengthen relationships between the company and its ecosystem consisting of subsidiaries joint ventures to ensure smooth service delivery
Act as a strategic liaison between internal teams and affiliated entities, aligning service expectations and operational needs
Define and implement a partner intake model for both project-based and business-as-usual (BAU) services across the ecosystem
Build and maintain tactical relationships that support long-term collaboration and mutual value creation
Support the development of governance frameworks that facilitate transparent communication and continuous improvement
Identify service delivery patterns and proactively address challenges to enhance operational efficiency
Guide colleagues in elevating operational issues to a tactical level and foster cross-entity collaboration
Balance business priorities with partner expectations through pragmatic and solution-oriented relationship management
Requirements & Qualifications:
Proven experience in vendor management, SLA management, and change management.
Experience in developing and implementing frameworks and processes.
4 – 5 years of experience in a similar role
Must have skills:
Strong communication and stakeholder management skills
Proven experience in vendor and SLA management
Ability to work across operational and strategic levels
High-level understanding of technical concepts related to service delivery
Experience in developing and implementing frameworks and processes
Change management capabilities
Tactical thinking and ability to guide teams toward strategic outcomes
Ability to support governance setup and continuous improvement initiatives
Nice to have skills:
Experience with Office 365 and other relevant software applications used within the company.
Experience in the telecom sector
Familiarity with ao service desk operations, software packaging, and master service agreements