We are seeking a Business Analyst to lead the selection and implementation of a new e-commerce platform for our upcoming e-shop. The ideal candidate will analyse business needs, evaluate software solutions, and support the choice of a delivery partner. They will ensure seamless integration of the new solution with our existing IT stack and align it with business objectives.
Responsibilities:
Gather, analyze, and document business requirements for the new webshop, ensuring alignment with business goals and customer expectations.
Translate business needs into clear, actionable requirements for IT, enabling the successful delivery of the webshop.
Collaborate with stakeholders across digital marketing and IT to ensure all requirements are understood and prioritized.
Monitor and follow up on the IT development process, ensuring that deliverables meet the documented requirements and quality standards.
Support testing and validation of webshop functionalities, ensuring a seamless customer experience.
Proactively identify risks, issues, and improvement opportunities throughout the project lifecycle.
Report on progress, challenges, and outcomes to relevant stakeholders.
Requirements & Qualifications:
Education: Bachelor’s or Master’s degree in IT, Economics, Industrial/Business Engineering (or equivalent experience).
Experience: Minimum 10 years as Business Analyst (preferably in e-commerce, telecom, or digital projects).
Technical knowledge:
Agile tools (Confluence, Jira)
Familiarity with e-commerce platforms (Adobe Commerce, Shopify)
UX/UI tools (Figma)
Adobe Experience Manager (AEM)
Must have skills:
Proven expertise in vendor evaluation and managing integration projects with SaaS solution providers (e.g., Accenture, Infosys, Capgemini).
Strong analytical abilities combined with clear, impactful communication.
Strong stakeholder management skills, cross-functional teams collaboration and ability to structure complex concepts into structured, actionable insights.
Proactive, solution-oriented mindset and performance driven in a dynamic environment.
Excellent communication in Dutch and English
Nice to have skills:
Understanding of BSS (Netcracker) and ERP (Fusion) systems
Financial acumen to support cost-benefit analysis of proposed solutions.
Experience in telecom or large-scale e-commerce projects.
Knowledge of SEO/SCA and webshop performance optimization.