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You will be part of the digital team, working across all digital customer touchpoints: app & web, the public website, and online sign-in & subscription funnels, for both B2C and B2B customers. Embedded in the digital scrum team, you act as the bridge between business needs and technical delivery — ensuring that complex digital flows are thoroughly understood, documented, and translated into clear functional specifications.
Your role is distinct from the Process Analysts in the Retail & B2B department: while they bring an end-to-end business process view (covering operational and back-office flows), you translate that view into the digital product. Close collaboration between both roles is key to ensuring consistency from business process to digital experience.
Functional analysis
Agile support
Skills and competencies
Your role is distinct from the Process Analysts in the Retail & B2B department: while they bring an end-to-end business process view (covering operational and back-office flows), you translate that view into the digital product. Close collaboration between both roles is key to ensuring consistency from business process to digital experience.
TASKS
Functional analysis
- Perform deep-dive functional analyses on digital features and change requests, from discovery to delivery
- Translate business needs into clear functional specifications, user stories, and acceptance criteria — with a digital-first lens
- Map and document digital user flows, edge cases, and technical dependencies
- Identify risks and inconsistencies in digital flows with a sharp eye for detail
- Collaborate with UX/UI designers and analytics colleagues to align on user experience and data needs
- Work closely with process analysts from Retail & B2B to ensure end-to-end consistency between business processes and digital flows
- Act as a functional bridge between the business and the scrum development team
Agile support
- Support Product Owners in backlog refinement and sprint preparation
- Contribute to agile ceremonies and ensure functional clarity throughout the sprint cycle
Skills and competencies
- Strong analytical mindset — ability to deep dive into complex digital flows and identify what matters
- Excellent attention to detail — nothing slips through the cracks
- Good understanding of digital product development and online customer journeys
- Solid interpersonal and communication skills — comfortable working with technical, UX, and business profiles alike
- Structured, autonomous, and able to manage multiple topics in parallel
- Experience with agile/scrum ways of working is an asset
- Knowledge of the energy sector is a plus
- Minimum 3-5 years of experience in functional analysis, preferably in a digital environment
- Familiarity with tools such as Jira, Confluence, or equivalent for backlog and documentation management
- Experience working in agile/scrum teams
- Good level of English and French or Dutch