The mission of IT Governance & Transversal Services at our client is to be a Center of Excellence, keeping all the IT projects and Operations under control and accompanying people to achieve the strategic goals.

In today’s world, the IT department cannot just operate like a cost center disconnected from the business. As it evolves toward a service-optimizing operating model and runs as a service, IT also needs management capabilities to shape business strategies, engage customers and manage their service portfolio. 

The IT Governance team is a service aiming at keeping under control the IT department with regards to several management dimensions: Strategy, Finance & Investments, Audits & Risks, Quality & Performance, Process & Methods, Stakeholders Relationships & Communication. 

The Governance Advisor integrates this multidisciplinary team and supports the IT Governance Team Manager.  He/She masters a minimum of 2 to 3 of these IT Governance pillars and is comfortable acting as a generalist in the others.  He/she ensures precise advices and management of the topics and missions entrusted to him/her. 

IT STRATEGY

• Contribute by their insight to the definition and animation of the IT strategy by keeping their daily information/reporting available and by running ad hoc analysis.
• Support Strategic initiatives/projects when seen fit.
• Help align BE strategic projects with the IT organization (Projects & Run).
• Provide analytical and logistical assistance to ensure the proper performance of the Workforce Strategy

IT FINANCE & INVESTMENTS

• Design IT ways of working for cost transparency and measurable benefits. In close collaboration with Controle de Gestion and Accounting, design processes, roles and responsibilities to guarantee that actual spending is in line with Budget. 
• Be responsible for the E2E IT financial and costing reporting. This includes but is not limited to the support to the Business Reviews, Performance plans, Annual financial audits and Annual IT Review.
• Support IT in establishing a proper approved Budget, identifying hurdles on the road requiring arbitration.  
• Follow Budget execution up and help address the necessary actions in collaboration with Controle de Gestion, IT Governance & Transversal Services peers, IT Colleagues and Dircoms (under/over spending, provisions, anticipations, reclassifications…)
• Contribute to Costs Optimization exercises and Financial ‘Performance Plan’ with ANM and Controle de Gestion.
• Support Operational closing by enabling smooth monthly financial closing of IT Operations and ensuring discipline and follow up of timesheets submissions and approvals, contractors invoicing, …
• Provide guidance and assistance to IT Project Managers, IT Team Managers, IT Dircoms in managing allocated budget envelopes in their field. 
• Support the preparation and execution of the different IT financial and investments committees in Belgium and with the Group (Demand Committee, CDD, CIP, CIG)

IT AUDITS & RISKS

• Support internal practices such as BE Risk Management, Be Internal Control and BE Internal Audit, Group Reporting, etc.
• Identify IT risks and make the necessary follow-up on corrective actions. Establish yearly comparative analysis of risks assessment, corrective actions and business impacts in collaboration with the existing bodies (Be Risk Management, Internal Audit, Internal Control, Group, etc.). Identify and align with the Business Owners in order to qualify and quantify the risks impact on the Company activities.
• Support the IT security dpt in the identification, scoring, impact assessment, mitigation and remediation of IT Security risks. Integrate those risks in the general IT Risk register and Reporting channels
• Support the independent auditors in the carrying of annual audits; identify contact persons and make available supporting materials and proofs helping to define audit reports.
• Share audit / risks reports with the Top Management and / or relevant bodies and make sure all the responsibles are aware of the corrective actions.
• Ensure that IT Audit practices comply with company procedures and government regulations.
• Make sure that the company has adequate technology and system controls to meet business objectives and customer needs.

IT QUALITY & PERFORMANCE

• Along with IT colleagues, Application and Process owners, IT Governance & Transversal Services peers and IT Dircoms, maintain a catalog of KPI’s and SLA’s of the IT Department, whether internal or applicable to suppliers.  
• Keep an event log and run comparative analysis of Quality & Performance assessment, corrective actions and business impacts in time.
• Contribute to Performance Management by maintaining and reporting on the metrics that will be followed to track the progress of IT achievements against objectives. This is not limited to the IT organization’s scorecard, but also includes the contribution of IT to business performance.  
• Establish the proper mechanisms in order to assess, communicate and treat the (perceived) performance of IT. Close the gaps between the perception and the reality. Facts and data oriented approach in order to make sure the performance and quality of IT are going in the right direction.
• Execute escalation mechanisms when the performance and/or quality is (are) not at the right level and requires decisions/actions. In relation with the Risks aspects ensure the proper follow-up of those escalations until resolution.
• As Quality & Performance ambassador, promote a culture of Quality & Performance based on
• Identify controls and keep records of historical reports, materials, proofs and knowledge.
• Be ethics ambassador, detect IT organisation mismanagement, fraud, and inefficiency. Ensure necessary independence to conduct investigations. facts and figures in the IT organization. Ensure that every stakeholder follows and measures the indicators in his/her field.

IT PROCESS & METHODS

• Optimize, implement and document processes summarizing complexe matters in simple and logical steps and  identify the proper role & responsibilities (RACI) within IT and with the other department to lead to clear ownership and Lean execution. 
• Contribute to maintaining a clear and exhaustive inventory of those processes and procedures of the IT organization as well the related macro-process-map. 
• Promote awareness of existing rules and collect input with all stakeholders involved with changes.
• Support internal practices such as LEAN management in mapping the various processes and procedures within the company.

STAKEHOLDERS RELATIONSHIPS & COMMUNICATION IT

• Promote the IT culture of services excellence and delivery within and outside IT
• Centralize information related to IT stakeholders contact lines
• Provide assistance in defining and executing a communication plan of IT (content, populations, channels).
• Tailor communication of complex matters into clear messages adapted to the targeted audience/population.
• Maintain key communication material such as the mission, role, vision of IT, organization, who is who, ... (Who is IT). 
• Maintain the IT intranet in line with the ambitions, culture and mindset of the IT organization.
• Contribute to the elaboration of key presentations for IT Direction (such as Yearly IT Strategy, Staff Events, Etc.).
• Create and maintain templates and materials such as 1 pagers, presentations, email communication, email signature, reportings, visuals, videos, ...
• Collaborate in the promotion of Carrefour IT with Carrefour Communication and HR Employer branding (PR, Magazines, Job Advertisement, Group Horizon, ... etc).
• Represent IT in Communication meetings.

COLLABORATION

• Collaborate closely with the different actors :
  • All IT-departments
  • ANM
  • Contrôle de gestion, Accountancy & Tax
  • HR & Communication
  • Lean & Operational Excellence
  • Control and Audit (Belgium, Group, Externals like KPMG)
  • Risks
  • Various Business Owners
  • …
• develop his/her own expertise, professionalism and client orientation
• help to optimize internal operations
• support internal communication
• be an active ambassador of Carrefour and encourages colleagues to become more so.

OPERATIONAL EXCELLENCE

• optimize internal processes
• ensure the proper application of procedures in place and makes any necessary corrective action
• encourage teams to take measured risks and challenge the existing procedures and processes
• mobilize the necessary resources, optimizing existing resources while emphasizing timeliness to ensure quality
• promote communication within teams and encourage action to speed ensuring consistent interfaces between the service and the rest of the organization
• be force proposal daily to experiment with new ways to improve the customer experience