We are looking for a Process Team Manager to lead a team of ~7–8 process analysts and consultants within the company's Transformation organization.
This role combines strong people leadership with strategic thinking and organizational design, ensuring the team is aligned with the overall change roadmap and capable of delivering high-impact process improvements.
You will act as a key player in shaping how change is prioritized, structured, and implemented across the organization.

Responsibilities:

Lead, coach, and develop a team of Process Product Owners / analysts
Drive the people management agenda: growth, onboarding, performance, engagement
Define and maintain the process roadmap and methodology framework
Support prioritization of change requests and ensure alignment with strategic goals
Ensure governance and consistency in process design and change initiatives
Oversee process design using standardized methodologies (e.g. BPMN)
Align across stakeholders and identify dependencies between initiatives
Prepare and present roadmaps and updates in governance forums (e.g. Product Board)
Manage team capacity and ensure focus on key priorities
Act as a bridge-builder and diplomat across stakeholders with conflicting expectations
Contribute to the broader change organization strategy together with leadership
Ensure a clear balance between short-term priorities and long-term vision

Requirements & Qualifications:

Master’s degree
5 years of relevant experience, including team leadership
Proven experience in people management and coaching
Strong background in change management / transformation environments
Affinity with process management and optimization (methodology knowledge is a plus)
Experience in telecom / ICT sector is an advantage
Strong stakeholder management and communication skills
Ability to operate at operational, tactical, and strategic levels
Strong analytical mindset with a “helicopter view”
Excellent presentation and reporting skills

Must have skills:

Strong people leadership & coaching mindset (core focus)
Strategic thinking combined with hands-on execution
Experience in change governance and prioritization
Ability to manage complexity and dependencies
Stakeholder management & expectation management (incl. difficult stakeholders)
Diplomatic communication with ability to set boundaries
Affinity with process management
Excellent English communication skills

Nice to have skills:

Knowledge of BPMN, UML or similar process methodologies
Experience in telecom / ICT
Dutch language skills
Experience in transformation or program-driven environments
Experience working with external partners and regulators

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