Location: Hybrid
Duration: 6-month contract with potential for extension
Languages: French or Dutch (both preferred), and English

About the Team:

Join the Digital Program Management team, working closely with the Competence Center to identify needs, evaluate options, and implement AI-driven solutions. You’ll play a pivotal role in a project designed to enhance customer service through advanced AI and data analysis.

Key Responsibilities:

• Needs Analysis & Solution Design: Collaborate with the Competence Center to understand business needs, particularly around AI-driven solutions for customer support.
• Project Setup & Coordination: Develop project plans, coordinate with team members, and establish testing and validation setups.
• AI-Driven Call Center Solution: Lead the setup of a solution that transforms call data into text, analyzes call reasons, and utilizes insights to create a chatbot that supports customer inquiries.
• Testing & Validation: Conduct thorough testing and validation of solutions, ensuring high-quality implementation and functionality.
• End-User Training: Communicate effectively with end users to explain how AI solutions work and how they can be used to improve operations.

Requirements:

• Experience:
  • Senior-level Business Analyst (5+ years) or Project Manager, specifically in AI projects.
  • Previous experience with AI-driven solutions and tools such as Copilot, Power BI, QM, and MS Dynamics.
  • Hands-on experience in testing and validation of AI solutions.
• Banking Experience: Not required but is a plus.
• Languages: Proficiency in French or Dutch (both preferred) and English.

Key Skills:

• Analytical Skills: Strong ability to assess needs, develop solutions, and analyze data for improved customer service.
• Project Leadership: Ability to lead projects from planning to execution, coordinating with internal stakeholders and managing timelines.
• Technical Knowledge: Expertise in AI tools and frameworks; experience with MS Omnichannel Chatbot (existing but needs integration with AI).
• Communication Skills: Skilled at explaining technical solutions to non-technical users.

Role Allocation:

• 60% Analysis and Testing: Needs assessment, solution analysis, and testing to ensure optimal functionality.
• 40% Project Leadership: Overseeing the project’s execution and managing resources to achieve goals.

Why Apply?

• Opportunity to lead an innovative project that leverages AI to transform customer support operations.
• Join a collaborative team focused on impactful digital transformation.
• Potential for contract extension and further growth.