As our process analyst, you are in for an interesting and varied job with plenty of ownership.

Responsibilities:

• Drawing new processes: Together with our stakeholders, you chart and analyze our business needs. You identify the impact on existing processes, our organization, the customer experience, systems and/or tools, as well as any financial consequences.
• Process adjustments/improvements: Having checked for feasibility and desirability with IT, you help us move from an imperfect ‘as is’ to an ideal ‘to be’ by organizing workshops, training programs, interviews, etc. – documenting the adjustments and best practices as you move along.
• Process monitoring: You standardize processes wherever possible, identify recurring problems and come up with solutions.
• You act as the point of contact for all internal and external stakeholders regarding specific processes and – to be completely fair – incidents or problems related to them.

You support change processes, coming up with a Plan and sticking to it.

Requirements & Qualifications:
You have a bachelor’s or master’s degree and a first work experience (minimum 3 years) as a process analyst or a business analyst.

Must have skills:

• You have strong consensus-building and communication skills, with which you get our various stakeholders on board in no time, while highlighting possible impact and risks as well.
• you are experienced in process modeling, management and documentation.
• You’re go-getter who feels right at home in a dynamic (sometimes even chaotic) environment.

Nice to have skills: You have experience with IT and network infrastructure